Questions answered
Find answers to common questions about domain registration, web hosting, managed VPS, and SEO services.
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General questions
Do I need to know anything technical?
No. Order, pay, and it gets set up for you. Your login details show up in the dashboard when it's done.
How do I pay?
Online with bKash or Nagad. You get a PDF receipt right after the payment goes through.
How long does setup take?
Most orders are ready within a day of payment. You can see where yours is from the dashboard.
Will my domain expire without warning?
No. A renewal invoice is sent before anything expires, so nothing lapses by accident.
Who answers support tickets?
The same person who set up your service. No scripts, no forwarding between departments.
Domain registration
How do I register a domain?
Type the name you want in the box, pick from the extensions we sell, and add it to your cart. You pay online and the domain is registered under your name within minutes.
Can I transfer a domain I already own?
Yes. Open a support ticket with the domain name and current registrar, and transfer help is included at no extra charge.
Will I be warned before it renews?
A renewal invoice is sent well before the expiry date, so nothing lapses without you knowing.
Do you manage DNS for me?
Yes - DNS is set up for you when the domain is registered, and changed for you any time you ask.
What if the name I want is taken?
Check a few extensions before giving up - a name might be free as .com.bd or .online even if .com is gone.
Web hosting
What's included in every plan?
Every plan comes with a free SSL certificate, daily backups, and full setup - your site is ready to use as soon as payment clears.
Can I upgrade to a bigger plan later?
Yes. Open a ticket any time your site outgrows its current plan and it's moved to a bigger one - no downtime.
Do you help move my existing site?
Yes, at no extra charge. Open a ticket with your current host's details after ordering and it's handled for you.
How long does setup take?
Most hosting orders are ready within a few hours of payment, often the same day.
What if something breaks?
Open a support ticket - the same person who set up your hosting answers it, not a queue.
Managed VPS hosting
Do I get root access to a server?
No - that's the point. You keep pushing to your repo, and the server side is entirely handled for you.
What kinds of apps can you run?
Most stacks that deploy from a git repo - Node, Python, PHP, static sites and more. Ask on a ticket if you're unsure.
Can I move up a tier later?
Yes, any time. Open a ticket and your app is moved to a bigger tier with no code changes on your end.
What happens if my app goes down?
Monitoring is in place and issues are handled on our end - you can also open a ticket any time something looks off.
Can I use my own domain?
Yes. Point an existing domain at your app, or register a new one with us and it's connected for you.
Still have questions?
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